Delivery & returns
Delivery
| Where | Price | Arrives |
|---|---|---|
| Lagos | ₦5,000, free over ₦250,000 | 3 to 4 working days from order |
| Rest of Nigeria | ₦8,000, free over ₦400,000 | 4 to 7 working days from order |
| International | ₦45,000 | 7 to 12 working days from order |
- You get an email with the courier and tracking link when your order ships. Signed-in customers can also see tracking under Account, Orders. Guests can use Track an order.
- Add a nearby landmark and delivery instructions at checkout. Couriers find addresses faster with them.
- Perfume is classed as a flammable liquid for air transport. Some countries limit how it can be sent; if we cannot ship to your address, checkout tells you before you pay.
- International orders may be charged import duties or taxes by your country’s customs. The recipient pays these; they are not part of our prices.
- If a parcel is lost or arrives damaged, contact us within 48 hours of the expected delivery date with your order number and photos of any damage. Dee will replace it or refund you in full.
Returns
How it works:
- Go to Account, Orders, choose the order and press Request a return. Pick the items and the reason. (Guests: track the order first, or message Dee with your order number.)
- Dee replies within 1 working day. If the return is approved, the email gives the return address and what to put in the parcel.
- Send the items within 7 days of approval and keep the postage receipt.
- When the parcel arrives, Dee checks it and refunds you within 5 working days.
The rules:
- Unopened items in their original sealed packaging can come back within 14 days of delivery.
- For hygiene and safety reasons we cannot accept opened makeup, skincare, body care or perfume, used candles or opened sets, unless the item is faulty or not what you ordered.
- Return postage is yours, unless the item was faulty, damaged or wrong.
- Gift wrapping and original delivery charges are not refunded, unless the whole order was faulty or wrong.
Refunds
- We refund to your original payment method within 5 working days of receiving and checking your return. Your bank may take a few more days to show it.
- If your payment method cannot take a refund directly, Dee refunds you by bank transfer and tells you by email first.
- You get an email when the refund is issued, showing the amount.
- If you cancel an order before it ships, we refund it in full.